shipping and returns
Shipping & Returns
Ordering and shipment confirmation:
After you place your order, you will receive two emails from our website. Your order will be sent on the second business day after you get the confirmation letter. It should be normal when it comes to holidays.
When will my order arrive?
It usually takes 5-12 days to arrive. (also depending on which country you are located and the shipping method selected).
What is the shipping cost?
Shipping costs are calculated based on the shipping address.
Orders over $100 will automatically receive free ground shipping.
What is your return policy?
If you are not completely satisfied with the effect of your purchase, it may be returned within 20 days of the order delivery date. The returned item must be unworn and accompanied by the attached returned package code. If the item is returned without the code, a website merchandise credit will be issued. Please consult our after-service department to get the returned package code.
The shipping fee for the returned package:
The shipping fee for the returned package will be on your side.
All refunds will be credited for the original amount paid, less shipping fees, except in the case of a defective item or incorrect shipment.
We accept returns for exchange or refund for the following reasons:
2. Received Damaged goods
3. Shipping errors
1. Your purchases will be sent by courier to your door: We use the service of EMS Express Delivery and Hongkong Post for customers from country where EMS don’t reach.
2. No worry about the customs taxes, we ship every package as a “Gift” with a low price value. We do not write any company information on the package. We will send the package again for free or 100% refund if the package get detained by the custom.
3. We shall not be responsible for the lost caused by wrong shipping address you provide on our website. So please make sure you enter the correct shipping address and contact number.